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Privacybeleid

Belbouche is part of KoTé BV, with its registered office located at Gijmelstraat 21, 3200 Aarschot and with company number 0797.536.374 (hereinafter “KoTé”), is committed to protecting your personal data and highly values the privacy of our website users, our customers, and our contacts. This means that we make every effort to protect your privacy as much as possible and to ensure that you can entrust us with your data with peace of mind and confidence, without it being misused.

During your visit to our website(s), when we perform a service for you, or when we communicate with you, you may share personal information with us. This allows us not only to identify you as an individual (such as your first and last name, your email address, your home address, your landline or mobile phone number, etc.) but also to answer your questions or provide services. These are the personal data referred to below. By using our website www.belbouche.be or our services, you unconditionally accept this privacy policy as well as the general terms of use.

What can be understood by "data processing" and who is responsible for it?

Any type of processing of personal data is meant by this. This concept includes, among other things, an operation or a set of operations related to personal data or a set of personal data, whether or not carried out through automated processes, such as collecting, recording, organizing, structuring, storing, updating or modifying, retrieving, consulting, using, providing by means of transmission, distributing or otherwise making available, aligning or combining, blocking, deleting or destroying data.

The processing of personal data takes place through this website and other ways in which KoTé can receive this data, such as email, fax, correspondence or contact forms. KoTé is responsible for the processing of your personal data.

Why is your personal data processed?

Your personal data is only used to the extent necessary to pursue the legitimate interest of KoTé:

  • to optimize the security and user experience of the website;
  • to improve the content of the website and keep statistics regarding the use of the website; and/or
  • to maintain a customer database and keep you informed of interesting news.

At your request or with your consent, we can also use this data:

  • to answer your questions or requests;
  • to provide you with information (including sending newsletters and organizing events);
  • to process your application;
  • to offer and/or perform our services to you;
  • for all other purposes for which you have given your consent.

What happens to your personal data?

1. The data you provide to us yourself

Use of a contact form on our website

When you use a contact form, you are asked to fill in contact details. This way you share personal data with us (your email address and name, first name, address, phone number, photo, depending on what you write in your message). This data is used to fulfill our possible obligations with, and to provide the service for you, to answer questions, and for direct marketing purposes.

This data is stored on secure servers of KoTé or those of (one of) its processors (e.g., hosting company), which is also strictly bound to confidentiality regarding your personal data.

2. The data collected based on your use of the website

We collect data about how you use our services and website, as well as data about your computer or other types of devices you use to access our services. This way we are able to better tailor our services to your needs and interests. We also use cookies to collect data about the use of the services.

3. The data from third parties

KoTé does not generally receive your personal data from third parties. We do not collect or use information for purposes other than those described in this privacy statement, unless we have obtained your explicit consent in advance.

KoTé processes personal data as a data processor on behalf of its clients. In this regard, it is possible that KoTé has received your personal data from its client with the instruction to process this personal data according to the client's instructions. KoTé will not use this data for its own purposes and is limited to processing this personal data for the purposes determined by its client.

4. Data processors

It is possible that your personal data is processed by a data processor if this is necessary for good service delivery and to respond to the specific requests of the client/prospect/contact (e.g., KoTé's CRM system or a hosting company that provides services on behalf of KoTé).

KoTé will always ensure that any data processor processing data on its behalf complies with the standards of the prevailing privacy legislation and, to the extent that this data processor is not located within the European Economic Area, that it is subject to comparable data protection regulations as applicable in the EEA (for more information, you can go here: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/rules-international-data-transfers_en?prefLang=nl). As far as possible, KoTé will seek the necessary guarantees from this third party/data processor regarding the adequate security and protection of personal data that it would receive from KoTé.

How long is personal data retained?

KoTé will not retain the personal data it processes longer than necessary to achieve the purposes outlined in this privacy statement and for which the personal data was collected.

The personal data you provide to us in the context of our contractual relationship or when you ask us a question will be retained for a period that is necessary to provide you with services or to answer questions, taking into account the contractual and/or legal obligations we may have to retain this data. For example, every company, including KoTé, is legally required to retain certain documents for a certain period (employee files, invoices, ...). Personal data you have provided to us in the context of an application will be retained by us for a period of 2 years after the initial application. This way, it is possible for us to verify whether you have previously applied with us or we can contact you again if there is a vacant position at that time that better or again fits your profile.

How are your personal data secured and protected?

We strive for the best possible protection of your personal data. Employees of KoTé, as well as those of processors or any other third party who are strictly bound to confidentiality regarding your personal data, are trained to handle personal data correctly.

We take appropriate technical and organizational measures to ensure a level of security that is tailored to the possible risks, taking into account, among other things, the state of the technology, implementation costs, the nature, scope and context, the processing purposes, and the risks to your rights and freedoms. Although we strive for the highest possible security, a data breach, for example as a result of hacking, can never be completely excluded.

In the event of a security breach that may pose a risk to your rights and freedoms, we are required to report this data breach, the details, and the potential risks to the data protection authority without unreasonable delay and in any case within 72 hours after we become aware of the potential data breach.

When the security breach may pose a significant risk to your rights and freedoms, we are also required to inform you of this as soon as possible, unless (1) we have taken appropriate technical and organizational protective measures and these measures have been applied to the personal data affected by the breach, especially measures that make the personal data unintelligible to unauthorized persons, such as encryption, (2) we have subsequently taken measures to ensure that the high risk to your rights and freedoms is unlikely to occur again, and (3) when the notification would require disproportionate efforts. In that case, a public announcement or a similar measure will be made instead, whereby the affected individuals are informed just as effectively.

What are your rights regarding your personal data?

Your personal data are and remain your personal data. You retain full control.

We therefore apply optimal transparency, fairness, and legality towards you for its use, whereby you retain control of your personal data and what happens to it. Below, your legal rights regarding your personal data are outlined.

1. The right to access your data

You have the right to ask us at any time what data we hold about you and/or to what extent it is being processed. If your personal data is being processed, you also have the right to obtain access to that personal data, why it is being processed, to whom the personal data is provided, and the duration of the processing of your personal data.

You also have the right to a copy of your personal data that is being processed, which will be provided to you free of charge. If you request additional copies, we may charge a reasonable fee based on the administrative costs incurred. If you submit your request for a copy electronically, this copy will be provided to you in a commonly used electronic format, unless you request an alternative arrangement. Please note that we may ask for proof of identity to verify that the personal data you are requesting access to or a copy of belongs to you.

2. The right to rectify your data

You may request us at any time to correct your inaccurate personal data or, if it is incomplete, to complete it. Any data processor that has received and/or processed the personal data will be notified by us immediately of your request for rectification, unless this proves impossible or requires disproportionate effort. Please again note that we may ask for proof of identity to verify that the personal data you are requesting to be rectified belongs to you.

3. The right to have your data erased

You have the right to request us to delete your personal data without unreasonable delay. We may ask you for proof of identity to verify that the personal data you are requesting to be deleted is yours.

We are required to delete your personal data without unreasonable delay (1) when the personal data is no longer necessary for the purposes for which it was collected or processed, (2) when you withdraw your consent for the processing of your personal data and there is no other legal basis for the processing (for example, the necessity of processing your personal data for the performance of a contract between you and KoTé), (3) when you object to the processing and there are no other overriding legitimate grounds for the processing, (4) when the personal data has been processed unlawfully, (5) when the personal data must be deleted pursuant to a legal obligation that we are subject to.

When your personal data has been disclosed to a third-party data processor and we are required to delete it, we will take reasonable measures, taking into account the available technology and implementation costs, including technical measures, to inform each data processor that processes the personal data that you have requested to delete any link to, copy, or reproduction of your personal data.

The above does not apply insofar as the processing of your personal data is necessary (1) for the exercise of the right to freedom of expression and information, (2) for the fulfillment of a legal processing obligation that rests on KoTé, (3) with a view to archiving in the public interest, scientific or historical research or statistics and (4) for the establishment, exercise or substantiation of a legal claim.

4. The right to request the limited processing of your data

You also have the right to ask us to limit the processing of your personal data if one of the following four situations occurs:

  • you contest the accuracy of the personal data: In that case, the processing of your data may be limited for the time we need to verify the accuracy;
  • you request the limitation of the use of your personal data instead of deletion when the processing has been unlawful;
  • we no longer need your data but you still need it to establish, exercise or defend your rights in court;
  • when you have objected to the processing of your personal data, the processing may be limited pending the response or whether our legitimate grounds may outweigh yours.

If the processing of your personal data is limited in one of the four preceding situations, then this personal data may only be processed again (1) with your consent, (2) for the establishment, exercise or substantiation of a legal claim, (3) when the rights of another natural or legal person need to be protected or (4) for reasons of overriding public interest.

Every data processor that has received and/or processed the personal data will be immediately informed by us of your request for processing restriction, unless this proves to be impossible or requires disproportionate effort.

You can exercise these rights by sending an email to vraag@belbouche.be. Please take into account that we may ask for additional information (for example, a copy of your identification card) to identify you before we respond to your request.

5. The right to retrieve your personal data and the right to transfer it to another data controller

If the processing of your personal data is based on consent or a contract, you have the right to request the data you entrusted to us back or to ask us, to the extent technically possible, to transfer your personal data to another data controller, so that you can easily switch to another service provider.

6. The right to object to the processing of your personal data

If the processing is based on your consent or on a contract, you can withdraw your consent at any time free of charge, or terminate the contract. When the processing of your personal data is based on a public interest or on a legitimate interest of the party processing your data, you can object to this at any time for reasons related to your specific situation. We will then cease the processing unless we can demonstrate that the compelling legitimate grounds for the processing override your interests, rights, and freedoms or when they relate to the establishment, exercise, or substantiation of a legal claim.

You always have the right to object free of charge and without justification to the processing of your personal data for direct marketing. The processing of your personal data for direct marketing will be immediately stopped upon your request.

7. Complaints

If you believe that the processing of your personal data is a violation of the applicable privacy legislation, you have, without prejudice to other possibilities for legal remedy or an administrative appeal, the right to file a complaint with the Data Protection Authority (https://www.dataprotectionauthority.be/citizen).

You also have the right to bring a legal action before a Belgian court against the Data Protection Authority if your complaint is not addressed, if you have not received information about the progress or outcome of your complaint within three months, or if you feel aggrieved by the legally binding decision made by the Data Protection Authority.

Without prejudice to your right to file a complaint with the Data Protection Authority, you also have the right to bring a legal action against and possibly, to the extent that you can effectively demonstrate this in detail, request compensation from the data controller if you believe that your rights under the applicable privacy legislation have been violated.

The use of “cookies”

During your visit to our website, 'cookies' may be placed on the hard drive of your computer. For more information, you can read our cookie policy.

Changes

Any adjustments and/or changes to this website or other ways in which we collect and process data may lead to changes in this privacy statement. KoTé may also be required to adapt this privacy statement to new legislation and/or recommendations from the Data Protection Authority or recommendations from the European Data Protection Authority. We will keep you informed of these changes via our website. It is therefore advisable to regularly consult our website and this privacy statement.

Applicable law and competent courts

This privacy statement is governed exclusively by Belgian law. In the event of a dispute regarding the validity, application, interpretation, or enforcement of this privacy statement, only the courts of the judicial district of Leuven shall have jurisdiction to hear such disputes.

Before any legal action is taken, you expressly agree to the mutual intention to first attempt to resolve the dispute amicably by contacting each other directly.

Questions and feedback

We check on a very regular basis whether we comply with the applicable privacy legislation and this privacy policy. If you have any questions or would like further explanation about this privacy policy, you can contact us using the details below:

KoTé BV

Gijmelstraat 21

3200 Aarschot

BE0797.536.374

Tel.: +32(0)496 59 84 34

e-mail: vraag@belbouche.be